FAQ
Answers before you ask.
Private label, MOQ, packaging, samples and shipping — the questions buyers ask before they put their brand on it.
What's the MOQ for private-label lash extensions?+
Direct answer: 100 trays per order, 5 trays per specification. One specification is a complete thickness + curl + length combination — 0.05 C 7 mm is one spec, and a 0.05 C 7–15 mm mixed tray is also one spec — so a 100-tray order covers up to 20 specs, and most first orders run 3 to 5. LashPlus-brand in-stock trays have no MOQ at all.
Can I mix thicknesses, curls and styles to reach the MOQ?+
Direct answer: yes — 100 trays is the order total, not a per-product minimum. Combine any specifications you like — say 0.05 C, 0.07 D and a mixed-length tray — as long as each specification you include takes at least 5 trays. A typical first order is 3 to 5 specs.
Is there a separate minimum for custom packaging?+
Direct answer: no — the 100-tray order minimum covers the packaging too. Your custom-printed trays, cards and boxes are produced against the same order; there is no separate packaging run to hit. The only extra is the one-time label/setup fee on your first order.
Can I buy wholesale without private label?+
Direct answer: yes — LashPlus-brand in-stock trays have no MOQ. Buy the quantity you need, in our packaging, and move to private label later when the range is settled. The 100-tray minimum only applies once your own label goes on the product.
Do you do custom packaging? What are the options?+
Direct answer: yes, in three tiers, all inside the production timeline. Budget: your logo on a clean stock box — branded and fastest to launch. Mid: a custom-printed box, sleeve and inner card in your colourway. Premium: rigid box, special finishes (foil, emboss, magnetic) and bespoke inserts. Trays, boxes and branding all come to your artwork, so what lands on your customer's doorstep is fully yours.
Can you put my logo on the product and the packaging?+
Direct answer: yes — tray, inner card, outer box, sleeve and inserts all print to your artwork. On supplies, your logo goes on the product surface where it fits, plus the packaging. A one-time label/setup fee applies on your first order and is waived on every reorder.
Is there a logo or setup fee?+
Direct answer: a one-time setup fee applies on your first order, to set up your branded trays and artwork; label printing itself is free. The setup fee is waived on every reorder, so repeat production is just the product cost.
Can I start private label without finished artwork?+
Direct answer: yes — send a logo file and your brand name and we build the mockup for you, free, before you order. You see your brand on the tray, the card and the box, and only then commit. If you don't have a logo yet, that's the one thing you do need first; everything downstream of it we handle. Message us on WhatsApp or email info@lashplusglobal.com.
What's the difference between OEM and ODM?+
Direct answer: OEM means you bring the design and we manufacture it under your brand; ODM means we develop the product for you — materials, specs and packaging — and you put your label on it. We do both. The fastest route is your label on our existing specifications: pick 3 to 5, send your artwork, and production runs 14–28 days.
How does private label actually work, step by step?+
Direct answer: one message starts it, and five steps take you to a shipped order. (1) Tell us the product, your volume and your brand. (2) We send samples — in-stock trays ship the next day, and the fee is credited in full on a wholesale order and doubled — up to US$50 — on a custom MOQ order (no order, no refund). (3) Send your logo and we mock it up on the product and packaging, free, so you see your brand before you commit. (4) We run private-label production — your design, your packaging, QC'd batch by batch. (5) We ship to your door, ready to sell.
Can you make lashes to my own design?+
Direct answer: yes. Send a physical sample, a tech pack, or just a reference and an idea — we'll develop curl, length, thickness and finish to match, then produce it under your label.
How do samples work? What do they cost?+
Direct answer: samples are paid — order up to 20 in-stock trays per round; they ship the next day, and custom-spec samples take 3–8 days. The fee is credited back in full (shipping excluded) when you place a regular wholesale order, and doubled — capped at US$50 — when the order is a custom/private-label run that meets MOQ. No order, no refund.
Can you sample a spec you don't have in stock?+
Direct answer: yes — made to order in 3–8 days (the fee is quoted with your spec), and the fee is credited in full against a wholesale order, doubled up to US$50 against a custom MOQ order (no order, no refund). Larger sample programmes are handled case by case.
Which specifications should a new brand start with?+
Direct answer: start from what your artists actually do — the classic and volume basics first, then add premade fans or easy fan. Classic runs 0.10–0.20 mm, loose volume 0.05 and 0.07 mm, and 0.07 mm is the best-selling premade fan, so a typical first order is 3 to 5 specs across those lines — and with 100 trays per order at 5 per specification, one run covers them.
How does shipping and customs work?+
Direct answer: we ship worldwide and handle the export side and logistics to your door. Import duties and local taxes depend on your country — we'll help you plan for them up front.
Which thicknesses, curls and lengths can you make?+
Direct answer: diameters from 0.02 to 0.20 mm (mega volume 0.02/0.03, volume 0.05/0.07, classic up to 0.20), curls from J and B through C, CC, D and D+ to L, M, Lc and LD, and lengths from 4 to 25 mm — single-length or mixed trays, with the length distribution chosen by you. Exact options are on each product page.
How many rows are in a tray?+
Direct answer: 16 rows is the standard for Europe and the US and the row count most trays are ordered in. 12 rows is the older entry format; 18 rows is one way to differentiate; 20 rows makes a fuller, denser-looking tray and gives your customer more lash per box for the money. Row count is part of your specification, and it moves the price per tray.
What lash styles can you make?+
Direct answer: the full range — classic 1:1, loose volume for hand-fanning (Russian 0.05/0.07mm and mega 0.02/0.03mm), ready-to-apply premade fans (2D–20D, with 0.07mm as the best-seller), easy fan, YY/W clover, DIY clusters and bottom lashes. Standard lengths run per product, with longer lengths up to 25mm available on special request — a popular custom option for US and Latin-American clients. Loose volume and premade fans are different products — we keep them as separate lines, so the spec you order is the spec you get.
Do you have a catalogue and price list?+
Direct answer: the product pages are the live catalogue — every line with its specs. Pricing is quoted per order rather than from a fixed list, because styles, specs, quantities and packaging all move the number: send your list on WhatsApp or to info@lashplusglobal.com and we'll quote it.
Where does your fiber come from?+
Direct answer: Korean-imported PBT fiber — the same material many leading brands rely on. We also supply it to other factories in the Pingdu lash cluster, so your quality keeps pace with theirs.
How is pricing worked out?+
Direct answer: US$2.9–3.5 per 16-row tray of lashes, moving with thickness and row count, plus US$0.3–0.8 for the box, plus shipping — that is your landed cost per boxed tray. Label printing is free; the one-time setup fee on a first order is separate and waived on reorders. Send your spec list, quantities and packaging tier and we quote the exact number; there is no fixed price list because thickness, rows and packaging all move it.
What do I need to send you to get a quote?+
Direct answer: four things — your spec list (thickness + curl + length for each line), how many trays per spec, which packaging tier, and your logo file. That's enough to come back with a price and a mockup. If you don't have a spec list yet, tell us the sets your artists do most and we'll propose one.
How long does private-label production take?+
Direct answer: 14–28 days from artwork approval, including your custom packaging — 14–16 days for 100 boxes, 17–19 for 1,000, 24–28 for 10,000. Repeat orders run 2–3 weeks. Sampling before that: in-stock samples ship the next day, custom-spec samples take 3–8 days. Packaging print and lash production run in parallel, so the total is governed by the slower line.
Will every batch match my approved sample?+
Direct answer: your approved sample becomes the production standard, and every tray is QC'd against it before it ships. Batch-to-batch consistency is the point of buying at the source — if anything arrives not as agreed, tell us and we'll make it right.
Are your lash extensions certified? (FDA, CE)+
Direct answer: our facility is registered with the U.S. FDA, and our lash, adhesive and lash-shampoo products are listed under it. Everything is also manufactured to CE standards.
Are you a manufacturer or a trading company?+
Direct answer: we're the factory. Production runs in our own facility in Pingdu — China's lash cluster — so you're buying at the source, not through a middleman. We're happy to walk you through the floor and our QC before you commit.
What if something's wrong with an order?+
Direct answer: tell us and we'll make it right. Every tray is QC'd against your approved sample before it ships, which is how we keep issues rare.
Still have a question?
Ask the factory directly — or send your logo and we'll mock it up free.
